Frequently Asked Questions
Q: How do I place an order?
A: To place an order you can call 1-877-878-9134, and speak with one of our costomer service representatives, or submit the RFQ form under the contact section of the website.
Q: How long does it take for a representative to respond to my request?
A: A Launch 3 Telecom representative will respond by phone or email within one business day of the request.
Q: What hours are your representatives available by phone?
A: We are available to take your calls from 9am to 5pm EST.
Q: Where is VoIPRoute Products Located?
A: We are located in Hackensack, NJ. About 20 minutes outside of Manhattan.
Q: Does the equipment sold come with a warranty?
A: All the equipment, unless otherwise stated, comes with a not DOA warranty. Most of our new gear come with extended warranties to be agreed upon with your sales representative.
Q: What brands of equipment do you buy?
A: We buy all types of telecommunications equipment, but specialize in Lucent, Nortel, Telect, P-com, DMC, Ceragon, ADC, Rad, Westell, Dialogic, AFC, Carrier Access, Juniper, and Cisco.